I had the chance to start working with (client) in the early stages of the platform. After a short interview with the project managers, where they introduce me to their ideas, values, and goals, I identified and formulated a hypothesis that would be our research start point.
- In Portugal, freelancers lack resources to help them thrive as independent workers. This can lead to unreliable incomes, demanding work conditions, or scarcity in work-life balance. When these workers need to take care of legal and financial issues, like securing their safety during work hours or learning how to do their taxes properly, bureaucracy is usually on the way.
- "Creating a platform where freelancers can access all the information they need in plain language will give them the right tools to transform their work."
To test this hypothesis, I conducted exploratory user interviews with freelancers from different fields to understand their needs and worries as independent workers in Portugal.